SAP Knowledge Base Article - Preview

1492646 - When Users who have SSO to .net Infoview logout they cannot log back in.

Symptom

  • When SSO users logout of Infoview (only affects .net IIS web tier install) they cannot log back in
  • When SSO users logout of Infoview (only affects .net IIS web tier install) the CMS name is incorrect (web/app instead of CMS)
  • Account Information Not Recognized: CMS host 'web/app name' cannot be found on the network. Please verify the name and that network name resolution is working properly.


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Environment

This issue has been reported on XI 3.1 (no patches) adn SP2

Product

SAP BusinessObjects Business Intelligence platform all versions

Keywords

zie single sign on sign-on silent automatic error fail failure cannot , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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