SAP Knowledge Base Article - Public

1494812 - Cannot connect to BusinessObjects Enterprise at this time. Please try again later.

Symptom

Unable to login to Crystal Reports Server when trying to open reports in Crystal Reports Viewer 2008 connecting to server

Reproducing the Issue

  • Open Crystal Reports Viewer
  • Click on Edit
  • Click on "Configure Server Connections..."
  • In "Web Service URL" specify <servername>:<port> of CMS
  • Click OK
  • Now click on File
  • Click on Open From <servername>
  • Get error "Cannot connect to BusinessObjects Enterprise at this time. Please try again later"

Cause

Instead of specifying the URL, servername and CMS port is specified

Resolution

  1. Open Crystal Reports Viewer 2008
  2. Click on 'Edit'
  3. Click on 'Configure Server Connections...'
  4. Select the Servername (If no server is added click on 'Add')
  5. Under 'Web Service URL' specify the below URL

http://<webservername>:<port>/dswsbobje/services

Note: Specify the port number of the Web server that BusinessObjects Enterprise or Crystal Report Server is using.

Keywords

crystal reports viewer web service url server unable to connect , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

Product

Crystal Reports Server 2008 V0 ; Crystal Reports Viewer 2008