1496210 - Web service connectivity using custom database logon

• Parameter does not display in the Web Viewer (DHTML Viewer) correctly in a Crystal Reports created off of a Web Service datasource
• You get an Error "The database logon information for this report is either missing or incomplete
• If the browser refresh is clicked the report then displays successfully -sometimes this occurs after one refresh attempt- sometimes it takes several refresh attempts
• The same behavior can be seen in both IE and FireFox
• The same behavior can be seen in any of the 3 available viewers in preferences

• This occurs in all Java environments of XI 3.1 FP 1.1 and higher through SP 3 and  Fix Pack 3.1
• IE and FireFox
• Any of the 3 available viewers in preferences

Web Service, WebService, Crystal, Crystal Reports, database logon missing or incomplete, parameters, custom database logon, LOV, DCP, multiple value, multi value parameters, XI 3.x, XI3.0, XI 3.1, XI 3.2, XI 3.3 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem