Symptom
- When antivirus or security scanner applications are enabled, Business Objects services do not start remaining in initializing status; when antivirus is disabled the services start fine.
- What processes and directories should be excluded from anti-virus software scans and monitoring?
- Anti-virus software scans or security scanners are affecting the performance of the SAP BusinessObjects applications and on the client is leading to other errors
e.g.: login failures from Web Intelligence Rich Client and Crystal Reports Client. - Is there an antivirus or scanner exclusion list?
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Environment
- SAP BusinessObjects Enterprise XI 3.1
- SAP BusinessObjects Business Intelligence 4.x
- All supported Windows Server versions
- Anti-virus:
- McAffee VirusScan
- Norton Antivirus (Symantec)
- Trend Micro OfficeScan
- Microsoft
- Kaspersky
- Panda
- Cylance
- Blackberry
- CrowdStrike
- Others
Product
Keywords
BOE; BI; xir31; XIR3.1; xi31; xi30; xi3.1; xi3.0; bi4; bi4.0; bi4x; bi4.x; BIP; AV; firewall; bi4.1; bi41; bi 4.2, bi 4.3, security; rep; wid; rpt; docx; doc; xls; swf; java; xlsx; ppt; pdf; txt; bat; exe; design; studio; ids; symantic; karspersky; avast; antivirus; anti-virus, exclusion; exclusions; file; access; solidify; solidifier; scan; scanning; scans; monitor; manage; management; FRS; Filestore; Input; Output; Best Practice; allowlist; mssense.exe, mssenses.exe; CyberSecurity , KBA , antivirus, extensions, boe , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , How To
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