1497394 - Which files and directories should be excluded from an antivirus scan for SAP BusinessObjects Business Intelligence Platform products in Windows?

• When antivirus or security scanner applications are enabled, Business Objects services do not start remaining in initializing status; when antivirus is disabled the services start fine.
• What processes and directories should be excluded from anti-virus software scans and monitoring?
• Anti-virus software scans or security scanners are affecting the performance of the SAP BusinessObjects applications and on the client is leading to other errors
  e.g.: login failures from Web Intelligence Rich Client and Crystal Reports Client.
• Is there an antivirus or scanner exclusion list?

• SAP BusinessObjects Enterprise XI 3.1 
• SAP BusinessObjects Business Intelligence 4.x
• SAP BusinessObjects Business Intelligence 2025
• All supported Windows Server versions
• Anti-virus:
  • McAffee VirusScan
  • Norton Antivirus (Symantec)
  • Trend Micro OfficeScan
  • Microsoft
  • Kaspersky
  • Panda
  • Cylance
  • Blackberry
  • CrowdStrike
  • Others

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