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1497904 - Deski reports fail with GetLOV Failed and setPrompts Failed errors

Symptom

  • Sporadic GetLOV Failed and SetPrompts Failed errors
  • Issue is seen on a newly installed XI3.1 Servicepack 3 build only in infoview. 2-tier and 3-tier do not exhibit this behavior
  • Issue is seen to occur on migrated deski reports while simple reports on efasion or club universes work fine
  • "GetLOV Failed" error is seen when a Deski report with prompts is refreshed. The error is thrown in place of prompts.
  • Sometimes an event viewer message accompanies the GetLOV Failed errors and looks like:
    "Failed to remove the file D:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\Data\\DesktopIntelligenceProcessingServer\temp\BOBISTST.DesktopIntelligenceProcessingServer\ in a file system operation. Please check access rights or for a sharing violation.  Reason: Directory not empty (RCIRAS0620)" 
  • "SetPrompts Failed" error is seen when after the refresh, prompts on a deski report are set and run query is issued.
  • Sometimes an event viewer message accompanies the "SetPrompts Failed" error and looks like:
    "Accompanied by event viewer error - Failed to remove the file D:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\Data\\DesktopIntelligenceProcessingServer\temp\BOBISTST.DesktopIntelligenceProcessingServer\child_8 in a file system operation. Please check access rights or for a sharing violation.  Reason: Directory not empty (RCIRAS0621)"


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Environment

BusinessObjects XI3 ServicePack3 (seen on both full install and servicepack install)
Windows 2008 64-bit platform

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

GetLOV SetPrompts Failed eventviewer RCIRAS0621 RCIRAS0620 , KBA , BI-RA-DKI , Obsolete - Desktop Intelligence , Problem

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