Symptom
- Sporadic GetLOV Failed and SetPrompts Failed errors
- Issue is seen on a newly installed XI3.1 Servicepack 3 build only in infoview. 2-tier and 3-tier do not exhibit this behavior
- Issue is seen to occur on migrated deski reports while simple reports on efasion or club universes work fine
- "GetLOV Failed" error is seen when a Deski report with prompts is refreshed. The error is thrown in place of prompts.
- Sometimes an event viewer message accompanies the GetLOV Failed errors and looks like:
"Failed to remove the file D:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\Data\\DesktopIntelligenceProcessingServer\temp\BOBISTST.DesktopIntelligenceProcessingServer\ in a file system operation. Please check access rights or for a sharing violation. Reason: Directory not empty (RCIRAS0620)" - "SetPrompts Failed" error is seen when after the refresh, prompts on a deski report are set and run query is issued.
- Sometimes an event viewer message accompanies the "SetPrompts Failed" error and looks like:
"Accompanied by event viewer error - Failed to remove the file D:\Program Files\Business Objects\BusinessObjects Enterprise 12.0\Data\\DesktopIntelligenceProcessingServer\temp\BOBISTST.DesktopIntelligenceProcessingServer\child_8 in a file system operation. Please check access rights or for a sharing violation. Reason: Directory not empty (RCIRAS0621)"
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Environment
BusinessObjects XI3 ServicePack3 (seen on both full install and servicepack install)
Windows 2008 64-bit platform
Product
SAP BusinessObjects Enterprise XI 3.1
Keywords
GetLOV SetPrompts Failed eventviewer RCIRAS0621 RCIRAS0620 , KBA , BI-RA-DKI , Obsolete - Desktop Intelligence , Problem
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