Symptom
- SNC is setup in the SAP system with sapcrypto using latest KBA 1396213
- Errors are often generic such as "Unable to connect to SAP BW server Incomplete logon data.. (WIS 10901)
- To verify the issue is with SNC ensure that the connection is for legacy webi (.unv) or Crystal 20xx reports only and set to SSO (not predefined or credential mapping)
- Verify the issue is with SNC and not cached credentials using KBA 1767629 Is my SAP SSO connection working (configured with STS or SNC)
- Also helpful is to verify the issue doesn't occur with predefined connection KBA 1861652 - How-to: Create a hard coded OLAP connection within the CMC
Prior to troubleshooting SNC the following must prerequisites must be met
- SAP roles mapped, SAP users (that will be used for SNC) can login to Launchpad or SAP users are aliased to an account that is logging into launchpad
- Enterprise, LDAP or Active Directory account that is logging into Launchpad must have an SAP alias (view in account properties)
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Environment
- SAP BusinessObjects Business Intelligence Platform 4.x 4.1, 4.2 all SP's all patches
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Enterprise XI 3.1
Keywords
zie biauth tskba mkba htkba secure network communications sapcrypto.dll SSO single sign on sign on silent seamless , KBA , master kba , mkba , mkb , tskba , tskb , biauth , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , How To
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