SAP Knowledge Base Article - Public

1502955 - Sales Notes Maintained in Product Master Data is Missing for an Invoice Item under Customer Information section

Symptom

Sales Notes which is maintained in the product master data is missing for an invoice item under Customer Information section.

Environment

SAP Business ByDesign

Reproducing the Issue

1. Go to the Product Data work center.
2. Go to the Services/Material view.
3. In the Show field , from the drop-down select All Materials/All Services.
4. Go to Find field ,enter XYZ (XYZ represents the materials/services number).
5. Select XYZ and click on View All button and go to Sales tab and sub tab Sales Notes.

You can see value is maintained for XYZ.

6. Go to the Customer Invoicing work center.
7. Go to the Invoice Documents view.
8. In the Show field from the drop-down select All Invoice Documents.
9. Go to the Find field ,enter  ABC (ABC represents the invoice number).
10. Select invoice id ABC and click on the View All button.
11. Go to Item tab and select item XYZ.

Under section Detail Product in General tab and Sub tab Customer Information , value is not fetched,though it's maintained in Product master data .

Cause

The Customer Information will get fetched for an Invoice item if it is maintained within the Sales Order document, as it's not based on value maintained in the Product master data.
Hence in case of New Manual Invoice it's not getting fetched.

Resolution

In case of Customer Invoice created from the sales order, the Customer Information is visible .

1. Go to the Sales Order work center.
2. From the Common Tasks , create a New Sales Order.
3. Enter all mandatory information related to account and click on View All button.
4. Go to the Items tab and add item XYZ.
5. Go to sub tab Notes and maintained Customer Information(Information can be same/different which is maintained in product master data).

Now you can see these information is available within the Customer Invoice-Item as Customer Information.

See Also

This applies also to the Sales Notes maintained in the Account Master Data which are passed to the Customer Information in the General tab.

Keywords

Customer Information, Product, Material, Invoice, Credit Memo, Manual Invoice, Product Data, Missing, Sales Notes , KBA , AP-CI , Customer Invoice Processing , How To

Product

SAP BUSINESS BYDESIGN 1705 ; SAP BUSINESS BYDESIGN 1708 ; SAP Business ByDesign 1702 ; SAP Business ByDesign 1711 ; SAP Business ByDesign 1802 ; SAP Business ByDesign 1808 ; SAP Business ByDesign 1811 ; SAP Business ByDesign 1902 ; SAP Business ByDesign 1905 ; SAP Business ByDesign 1908 ; SAP Business ByDesign 1911 ; SAP Business ByDesign 2002 ; SAP Business ByDesign 2005 ; SAP Business ByDesign 2008