1504215 - Poor performance in transaction SBWP and My Inbox (Mainly due to the inbox being flooded with old work items)

• Users receive Time Out short dump when trying to open transaction SBWP (SAP Business Workplace).
• Users receive "TSV_TNEW_PAGE_ALLOC_FAILED" short dump when trying to open transaction SBWP.
• Takes several minutes to open transaction SBWP (user has many thousand work items in their inbox).
• Performance in SBWP is very poor.
• Users inbox flooded with work items.
• Users are unable to open the UWL (Universal Worklist). After several minutes the following error message appears "During the attempt to connect to the provider, an error has occurred".
• My Inbox Fiori application performance is slow or not loaded.
• High number of IDOC workitems are appearing in user inbox.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP Business Workflow
• SAP NetWeaver
• SAP Web Application Server for SAP S/4 HANA
• ABAP PLATFORM - Application Server ABAP

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