Symptom
Web Intelligence report schedules often fail with various errors:
- "The Job Server's child process is unresponsive."
- "The job's specified end time was exceeded."
Sometimes the Web Intelligence report schedules complete but take much longer than expected. For instance reports which should complete in 5 minutes take more than 30 minutes.
Eventually resulting in the CMS crashing. The Application Event Viewer records following errors:
- "Out of memory in the Event Server"
- "EventServer: "Fail to communicate result to client." "
- "[Node Name: SIA_Name][User Name: User1] Server Intelligence Agent: server SIA_Name.CentralManagementServer stopped unexpectedly."
- "Transport layer problem encountered"
Adding -trace, the following output is provided in the CMS log file:
2010/09/01 10:23:52.649|>>| | | 5512|26552|}|||||||||||||||IInfoStore_Impl::queryEx3: 0.125
|
NOTE: Slow running schedules are due to the known issue - ADAPT01371367, fixed in FP3.1.
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Environment
- Business Objects 3.1 SP2 + FP2.6
- Clustered environment - 2 CMS's 1 for disaster recovery.
Product
Keywords
CMS Crash msvcr80.dll Faulting application CMS.exe Cluster Servers stop unexpectedly slow running schedules ADAPT 1371367 , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , BI-BIP , Business intelligence platform , Problem
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