Symptom
- When trying to Login to InfoView using AD authentication getting the following error message :Account Information Not Recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department. (FWM 00005)
- All the configuration settings for manual AD authentication is setup correctly. Kinit is successful. Client tools login is also working.
Note: If manual AD logins only fail for users outside of the default domain please see KB 1569387 (attached)
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Environment
- BusinessObjects Enterprise 3.1 or BI 4
- Tomcat 5.5 or Tomcat 6
- Windows Server 2008 R2 64-Bit
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.0, feature pack 3 ; SAP BusinessObjects Business Intelligence platform R2 ; SAP BusinessObjects Enterprise XI 3.0
Keywords
kerberos, manual authentication, SPN, active directory BI4 BI 4 XI4 XI 4 4.0 BI Launch Pad BIlaunchpad , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem
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