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1518578 - SAP users are not importing automatically or disappearing regardless of option settings in the CMC - SAP plugin

Symptom

  • When adding roles in the CMC > authentication > SAP plugin the users do not show up in users and groups
  • When users login manually they appear but at other times users can disappear as well
  • Adding new groups may make old users disappear
  • Setting options for automatically import users or force user synchronization do not resolve.
  • Granting SAP_ALL for the SAP user that is configured on entitlement tab of SAP authentication in CMC resolves the issues.
  • When the entitlement user is a member of SAP_ALL the users are imported properly or automatically (depending on options) 
  • When entitlement user is member of SAP_ALL the users no longer disappeared when updating SAP roles
  • CMS logging indicates the proper users are being discovered but they don't appear in the CMC or disappear when updating roles


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Environment

Issue has been observed on XI 3.1 SP3 possibly other versions.

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

snc user synch group import map in zie boe force synchronization sync authentication auth automatically import users ik integration kit role roles servicepack deleted aliases alias removed not updating update , KBA , BI-BIP-IK , Integration; Integration kits for SAP, Baan, PeopleSoft, Sie , Problem

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