SAP Knowledge Base Article - Public

1520615 - CMS.exe crashes when using Instance Manager to modify schedules


Customer is trying to reschedule a document.  As they are filling out the various options (when, db info etc.) the CMS crashes.  We turn on CMS tracing and see the following as the last line before it exited memory:

assert failure: (.\Aggregation.cpp:1575). (k != aliasToUser.end() : unknown alias returned auth plugin's GetAttributes().



Windows 2008

Crystal Reports Server 2008 V1

Reproducing the Issue

Go to instance manager and reschedule a job.  Go through the properties.  Customer also stated that it occurs if you perform a similar workflow in InfoView.  Also occurse with new schedules (rather than only when editing existing schedules).


Active Directory changes were made by the customer.  A graph and alias update is needed.  Also, the customer has a known issue that is resolved in SP2 which may have prevented the issue altogether had it been installed. 


Ran a graph and alias update and after this it began working correctly.


CMS crash schedule reschedule cms.exe scheduling recurring infoview job instance manager , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem


Crystal Reports Server 2008 V1