SAP Knowledge Base Article - Preview

1521655 - Custom application hangs when opening Crystal Reports documents using the Report Application Server

Symptom

  • A custom application uses the Report Application Server to render Crystal Reports documents
  • The application hangs while attempting to open a report object
  • Reports can be viewed without issue from SAP BusinessObjects Enterprise using the Crystal Management Console (CMC), InfoView or the Crystal Reports Designer


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Environment

  • Custom application using the Report Application Server (RAS) SDK
  • RAS service and the application server are on different machines
  • Network address translation (NAT) is used in the network configuration

Product

SAP BusinessObjects Business Intelligence platform all versions ; SAP Crystal Reports Server, OEM edition all versions

Keywords

RAS reportappserver reportappfactory rasrptfactory rasreportfactory factory port ipport timeout time out hang fail no response load view print export render crystalreport net .NET aspx java jsp open  , KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , BI-DEV-JAV , BI Software Development Kits (SDKs) - Java , Problem

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