Symptom
- Xcelsius Dashboards are configured to refresh from cached Crystal Reports via Live Office
- The Xcelsius Dashboards refresh successfully in the Development environment
- After migrating to a Production environment, the Xcelsius Dashboards return "Error: LO 26608" upon refresh
- The same error occurs when refreshing Live Office in the Excel spreadsheet alone
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Environment
- Xcelsius 2008 Service Pack 3
- Business Objects Enterprise XI 3.1 Service Pack 2
- Live Office XI 3.1
- Microsoft Office 2007
Product
BusinessObjects Knowledge Accelerator 2008, version for BusinessObjects Xcelsius ; SAP BusinessObjects Xcelsius Enterprise 2008
Keywords
LO26608; Live Office error; Live Office; Xcelsius; Dashboard , KBA , BI-BIP-LO , Live Office , Problem
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