SAP Knowledge Base Article - Preview

1523109 - 'Account information Not Recognized: FWM 02016

Symptom

A new SAP user, or a SAP user that got a password changed in BW7, has to log on at least 1 time into the infoview before this user can successfully view reports from within KM in the SAP portal.
Some users do not have access to the Infoview URL and only have acces to the SAP portal to view reports. 

Logon authentication errors are displayed:

  • "Account information Not Recognized: The plugin secSAPR3 does not exist (FWM 02016)"
  • "Unable to connect to SAP BW server incomplete logon data"
  • "Unable to connect to SAP BW server. System recieved an expired SSO ticket"

SAP portal SSO only works for new SAP users after an initial logon has been done directly to Infoview.


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Environment

  • BusinessObjects Enterprise XI 3.1
  • Integrated Solutions for SAP (SAP Integration Kit)
  • WebIntelligence reporting via OLAP Universe
  • SAP Enterprise Portal 7.01
  • SAP BW Datawarehouse BI 7.01
  • SAP NetWeaver (NW) JAVA 7.1 Web Application Server (WAS)

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

Database error occured, Database error text, WIS 10901, SAP IK, webapp, , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , BI-RA-WBI , Web Intelligence , BI-BIP-IK , Integration; Integration kits for SAP, Baan, PeopleSoft, Sie , Bug Filed

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