1525004 - Red X is displayed in place of an image or logo in a Crystal Report viewed in a web browser

• View a Crystal Report in a .NET web application.
• The report contains logos or images.
• A red x is displayed instead of the images.

• Visual Studio 2008
• Crystal Reports Basic for Visual Studio 2008
• .NET Framework 2.0
• IIS 6

• The Crystal Reports .NET SDK makes use of an httpHandler to manage images/logos/pictures in a report.
• Requests for report images are directed to CrystalImageHandler.aspx, along with a query string variable dynamicimage. Like this:
  • http://localhost:1422/MyWebApplication/CrystalImageHandler.aspx?dynamicimage=cr_tmp_image_dce2c716-588a-4ae7-8ac2-cce908652733.png
• All requests directed to CrystalImageHandler.aspx are directed to CrystalDecisions.Web.CrystalImageHandler. There is no physical file called CrystalImageHandler when using the Microsoft .NET 2.0 Framework. 
• The red x is displayed because the CrystalImageHandler is missing in the web.config file.

• Modify the web.config file in your web application directory to include the required CrystalImageHandler settings. Below is a sample of what is required.
• Also, find a sample web.config file attached to the bottom of this article.

<configuration>

<appSettings>

<add key="CrystalImageCleaner-AutoStart" value="true"/>

<add key="CrystalImageCleaner-Sleep" value="60000"/>

<add key="CrystalImageCleaner-Age" value="120000"/>

</appSettings>

<system.web>

<httpHandlers>

<add verb="GET" path="CrystalImageHandler.aspx" type="CrystalDecisions.Web.CrystalImageHandler, CrystalDecisions.Web, Version=10.5.3700.0, Culture=neutral, PublicKeyToken=692fbea5521e1304"/>

</httpHandlers>

</system.web>

</configuration>

KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , Problem