SAP Knowledge Base Article - Preview

1526193 - Manual AD not working for Infoview but SSO working. Client tools working fine (manula AD + SSO)

Symptom

  • Error "Account Information Not Recognized: The Active Directory Authentication plugin could not authenticate at this time. Please try again. If the problem persists, please contact your technical support department. (FWM00005)" when connecting manually to AD
  • SSO working fine but not manual AD


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Environment

  • Business Objects XI3 Service Pack 3
  • Multiple domain controllers organized as a tree
  • Authentication AD with vintela

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

service principal name boxi3 xi3.3 , KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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