SAP Knowledge Base Article - Public

1535321 - Error: Logon failed. Details: Failed to communicate with the driver Worker process

Symptom

Crystal Reports XI Release 2 throws the following error while running the report

Error: Logon failed. Details: Failed to communicate with the driver Worker process. The server may have terminated unexpectedly.

Environment

  • Crystal Reports XIR2
  • Windows Vista
  • Oracle 10g

Reproducing the Issue

  1. Create the Crystal Report using Oracle Database
  2. Go to Control Panel -> User Account and Turn User Account Control "OFF" 
  3. Refresh The Crystal Report from the designer

Cause

  • User Account Control is "OFF".
  • User Account Control feature is only present in Windows 7 and Windows Vista

Resolution

To resolve this problem we have to turn the User Account Control "ON" by following below steps:

1)  Go to Control Panel -> User Account.

2)  Turn User Account Control "ON".

 

Keywords

Logon Failed, Failed to communicate , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports all versions