1540114 - Applying SP2 on BusinessObjects Enterprise XI 3.1 hangs up at 17% phase of "Running Post Install Actions"

• The installation hangs up at 17% phase of "Running Post Install Actions" when applying Service Pack 2 (SP2)
• In the <install dir>/setup/logs/BusinessObjects_SP2.12.2.log, the last message is shown as below:
  
  ========================================================================                                                           [1285573150] Running Post Install Actions
  ========================================================================
  ========= [1285573150] doInstallAction: PostInstall
  [info] Action type: 'Perl',
  source: '/usr/BOEnterprise//setup/InstallActions/BOBJInitAudit
  .pm', target: 'StopSIA'
  
  === [1285573150] Begin: Execution of function StopSIA from perl
  module /usr/BOEnterprise//
  setup/InstallActions/BOBJInitAudit.pm
  [info] Stopping SIA
  
  === [1285573150] Begin: /usr/BOEnterprise/bobje/ccm.sh -stop all 2>&1
  [info] Working directory: /usr/BOEnterprise/setup/Installer
  boe02:/usr/BOEnterprise/setup/logs # cd /tmp/media/BOE_XI31/SP2/
  
  

• BusinessObjects Enterprise XI 3.1
• SUSE Linux Enterprise Server 10 (SLES 10)

hanging, BOXI3.1, BOE, FixPack, FP, Fix Pack, SP3, freeze , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem