SAP Knowledge Base Article - Public

1543401 - Xcelsius files containing SWF files may cause Internet Explorer to lose memory

Symptom

Xcelsius files containing SWF files may cause memory loss in Internet Explorer when connected to Live Office or a Web Service query (Query as a Web Service).

Environment

  • Xcelsius 2008 SP3
  • Windows XP
  • Windows Server 2003

Reproducing the Issue

  1. Create a child dashboard with LiveOffice (LO) and Query as a Web Service (QaaWS) connections.
  2. Create a parent dahsboard and include the child using SWF Loader component.
  3. Export parent swf to InfoView.
  4. Load the swf file and see the Internet Explorer (IE) memory usage in the Task Manager.
  5. Every time any connection is refreshed or a child dashboard is loaded, IE consumes memory and never releases it.
  6. Finally IE crashes.
  7. It is only happening with complex dashboards created at customer's end.

Cause

This issue has been identified and logged under Problem Report ID: ADAPT01443743

 

Resolution

This issue has been resolved in Xcelsius Service Pack 3 Fix Pack 3.

 

Keywords

SWF with IE, memory loss in IE.
  , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Bug Filed

Product

SAP BusinessObjects Dashboards all versions