SAP Knowledge Base Article - Preview

1544104 - Error INS00289 when installing / updating SAP BusinessObjects Business Intelligence products due to "Suppressed Reboot" state

Symptom

  • Scenario 1: After launching the SAP BusinessObjects Business Intelligence Platform Setup, during the Prerequisite checking you receive the notification:
    "Suppressed Reboot - Critical - Failed" and the installation cannot continue
  • Scenario 2: Even after rebooting the same message appears again

    Suppressed+reboot+-+installer's+error.png

  • Scenario 3: Above issue persists even after adequate steps documented under Resolution section below for Scenario 1 and 2 have been performed.


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.3 / 2025
  • SAP BusinessObjects Business Intelligence Client Tools 4.3 / 2025
  • SAP Crystal Server 20xx (2020 / 2025)
  • SAP Crystal Reports 20xx (2020 / 2025)
  • Windows Operating System

Product

SAP BusinessObjects Business Intelligence 2025, Edge edition, standard package ; SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3 ; SAP BusinessObjects Business Intelligence, Edge edition 4.2, standard package ; SAP BusinessObjects Business Intelligence, Edge edition 4.3, standard package ; SAP Crystal Reports 2020 ; SAP Crystal Reports 2025 ; SAP Crystal Server 2020 ; SAP Crystal Server 2025

Keywords

BI BI4 XIR4 BO BOE Platform Crystal Reports Server 2020 4.3 2025 suppress suppressed reboot state alert notification INS00289 Pending File Rename Operations restart Fresh Install Installation Upgrade Update , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , How To

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