SAP Knowledge Base Article - Preview

1558691 - Error "The viewer could not process an event. Failed to open the connection" when viewing Crystal Reports in SAP BI 4.x

Symptom

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

  • When trying to view a Crystal Report in BI Launchpad the following error message is received:


Viewer Error 4-0.JPG

  • Complete error message:


com.businessobjects.report.web.shared.WebReportingException: The viewer could not process an event. Failed to open the connection.
<Report Name>.rpt [] ---- Error code:0 [CRWEB00000119]
 ...

Failed to open the connection Error code CRWEB00000119


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • Windows Server

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

4.x, BIP, BI 4.2, CR, crystal reports, bi admin, bi, crs. , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , BI-BIP-CRS , SAP Crystal Server , Problem

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