1561280 - Chart Color Highlights no longer working in Crystal Reports 2008

• Incorrect colors displays on a chart
• Chart color highlights not displaying the right color in Crystal Reports
• Bar Chart color incorrect after applying Service Pack 3 or higher to Crystal Reports 2008
• Opening the same report in Crystal Reports 2008 without Service Pack 3 or higher, will display the right colors for the bars.
• After applying Service Pack 3 to Crystal Reports 2008, bars no longer displays the color defined in Color Highlights of a Bar Chart, if the condition of the highlight is based off a numeric value.

• Crystal Reports 2008
• Crystal Reports 2011

1. In Crystal Reports 2008 with Service Pack 3, create a report off any data source.
2. Create a Stack Bar Chart
3. Define bar colors in Color Highlight for the Stack Bar Chart
   • In the “Chart Expert”, under the tab “Color Highlight”, click on the button “New” to add a new Color Highlight criteria
   • In the “Item editor”, select a value for the numeric field to equal a number
   • Then select a color. ( For example, green)
   • Add at least another color highlight , then click “OK”
4. Preview the report

Notice the color highlights defined in the chart doesn't correspond to the one defined in the Color Highlights options of the chart.

• The issue has been identified and logged under Problem Report ID ADAPT01496497

To resolve the issue:

For Crystal reports 2008:

1. Apply Fix Pack 3.4 and higher of Crystal Reports 2008
2. Open the report on which the chart displayed the incorrect bar colors in Crystal Reports 2008 with Fix Pack 3.4 and higher
3. Refresh the report, and it will then display the right colors for the bars.

For Crystal Reports 2011:

1. Apply Feature pack 3 of Crystal reports 2011.

CR, Crystal Reports, Chart Color Highlights, SP3, Service Pack 3 , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem