SAP Knowledge Base Article - Preview

1561610 - Cannot login to BI 40 Mobi application on a blackberry device.

Symptom

After installing and configuring SBOP BI Mobile 4.0 server, with Mobi application deployed on Blackberry devices, users cannot login to the Mobi 4.0 app.

  • Users receive errors such as "Authentication failed", "Invalid credentials" or JVM error
  • Errors similar to below are noted in the VAS or VMS logs:
    Cannot ACCEPT due to com.vaultus.common.toolkit.bl.comm.CMException: Receive invalid length: 1819043144
    ...
    Cannot ACCEPT due to com.vaultus.common.toolkit.bl.comm.CMException: Unknown MDS: /159.56.1.68
    ...


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Environment

SAP BusinessObjects XI4.0
SAP BO Mobile XI4.0
Windows 2008 Server platform

 

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

Mobi BI mobile 4.0 BES Blackberry cannot login CMException , KBA , BI-BIP-MOB , Obsolete;use:MOB-APP-BI-BB Blackberry,MOB-APP-BI-SRV server , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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