1562597 - Invoice Request Status is In Conflict

The status of the Invoice Request is shown as In Conflict.

SAP Business ByDesign

1. Go to the Customer Invoicing work center.
2. Go to the Invoice Requests view.
3. In the Show field from drop-down select In Conflict Invoice Request items and click on the Go button.

It displays the In Conflict record XXX (where XXX represent the document ID) and XYZ (where XYZ represent the Document Type).

The Customer Invoice Request is In Conflict because changes had been made in the preceding documents.

For instance, an item of the Service Order/Sales Order has been canceled after the corresponding Customer Invoice Request has been invoiced. This implies the invoice contains an item which should have been canceled, but it was not. As a result, incorrect invoice will be received.

In order to resolve this conflict, it is needed to cancel the invoice and create a new invoice out of the Customer Invoice Request.

In case the Invoice Request was created via the web service ManageCustomerInvoiceRequestIn please see KBA 3582936 - External Customer Invoice Request in Status With Conflict

1. Go to the Invoice Documents view.
2. In the Show field from drop-down select All Invoice Documents and click on the Go button.
3. Click on the Advanced search link.
4. Under section Preceding Document, enter value for Preceding Document ID as XXX and Preceding Document Type as XYZ.
5. When clicking on the Go button, the affected invoice will be displayed.
6. Click on the Cancel button.

Now under Invoice Requests view, it won't reflect as In Conflict anymore.

 KBA 3582936 - External Customer Invoice Request in Status With Conflict

KBA 3074534 - Invoice Requests in Status With Conflict - Invoice schedule item XX: quantity value has changed

KBA 2776630 - Customer Invoice Cannot be Released due to a Conflict detected in the Scheduled Invoice Request

KBA 3696422 - Scheduled Invoice Request is in status With Conflict with the Warning “Conflict in item XX; invoice schedule item XX: date has changed” 

KBA 2921124 - Scheduled Invoice Requests in Status With Conflict

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