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1565051 - SAP role import returns HTTP 500 error - The website cannot display the page


  • After installing & configuring BI4.0 with Websphere Application server running on a Unix system, an error "The website cannot display the page HTTP 500" is thrown when SAP Authentication role import is accessed via the CMC.
  • This issue occurs on all supported Websphere installations running on UNIX/LINUX environments.
  • The issue does NOT occur on Tomcat Application server which gets installed by the BI4.0 installer
  • The issue does NOT occur on Websphere installations running on Windows platforms
  • Websphere logs indicate errors similar to:
    Caused by: java.lang.Throwable: java.lang.Throwable: java.lang.ExceptionInInitializerError: Error getting the version of the native layer: java.lang.UnsatisfiedLinkError: sapjco3 (Not found in java.library.path) 



Websphere Application Server (any supported, 64-bit) installed on UNIX/LINUX platforms
Any UNIX flavor


SAP BusinessObjects Business Intelligence platform 4.0


BI40, "HTTP 500", "Role Import", "SAP Authentication", Websphere, , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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