SAP Knowledge Base Article - Public

1565129 - Error: "BusinessObjects product with earlier version is installed on the machine." when attempting to install the Crystal Reports 2008 .NET SDK MSI

Symptom

While installing the Crystal Reports 2008 SP3 Redistributables (MSI) on the production machine, below error message occurs.

"BusinessObjects product with earlier version is installed on the machine."

Environment

  • Windows Server 2003
  • Crystal Reports Server 2008 V0
  • .NET framework 3.5

Reproducing the Issue

  1. Install Crystal Reports Server 2008 V0.
  2. Try to install Crystal Reports 2008 .NET SDK MSI (SP 3 version).

Cause

The Crystal Reports 2008 .NET SDK MSI (SP 3 version) belong to Crystal Reports 2008 V1 and it conflicts with Crystal Reports Server 2008 V0 which is already installed on the machine.

Resolution

  • Uninstall Crystal Reports Server 2008 V0 and install Crystal Reports Server V1.
  • Crystal Reports Server V1 can be downloaded from the SAP Service Marketplace - www.service.sap.com.
  • Install Crystal Reports 2008 Service Pack 3 MSI. 

Keywords

KBA , BI-DEV-NET , BI Software Development Kits (SDKs) - .NET or Other , Problem

Product

Crystal Reports 2008 V1 ; Crystal Reports Server 2008 V0, OEM edition ; Crystal Reports Server 2008 V1, OEM edition