SAP Knowledge Base Article - Preview

1568698 - When trying to open a pdf in Infoview it does not open in Adobe Reader and only prompts to save


In InfoView, a user tries to open a saved PDF. Instead of opening the file directly, the user is presented with a warning box. The only options available to the user are to "Cancel" or Save" the file. Additionally, a warning is presented in the same dialogue box:

"The file you are downloading cannot be opened by the default program. It is either corrupted or it has an incorrect file type. As a security precaution, it is recommended that you cancel the download. How can I decide what software to open?"



  • BOXIR3.1 SP3
  • Internet Explorer 8
  • Adobe Reader 9.4.2


SAP BusinessObjects Enterprise XI 3.1


PDF, INFOVIEW, WEBI, CORRUPT, cannot open, prompt to save , KBA , BI-RA-WBI , Web Intelligence , Problem

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