SAP Knowledge Base Article - Preview

1572481 - Error 'Account Information Not Recognized: The user account has been disabled. (FWB 00012)' occurs while clicking logon button for times in InfoView.

Symptom

Error 'Account Information Not Recognized: The user account has been disabled. (FWB 00012)' occurs while clicking logon button for times in InfoView.


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Environment

  • Windows Server 2003
  • BusinessObjects Enterprise (BOE) XI 3.1 SP3 FP3.4
  • BusinessObjects Enterprise (BOE) XI 3.1 SP3 FP3.5
  • Java InfoView / .NET InfoView

Product

SAP BusinessObjects Xcelsius Enterprise 2008

Keywords

InfoView, user, account, logon, login, disable, enable, FWB 00012 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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