SAP Knowledge Base Article - Preview

1574747 - CRM IC: Polling mechanism slows down CRM WebUI performance


You use CRM Interaction Center business roles and you are observing increased bandwidth use and slow network response in your CRM WebUI installation due to polling requests sent from the client to the server. In order to improve CRM WebUI network performance, you want to decrease polling frequency.



  • CRM 5.0 or higher


SAP Customer Relationship Management 2005 ; SAP Customer Relationship Management 2007 ; SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 2 for SAP CRM 7.0, version for SAP HANA ; SAP enhancement package for SAP CRM all versions


performance , KBA , configuration , crm-ic-frw , CRM-IC-FRW , Framework , CA-WUI-APF , Application Frame , Problem

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