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SAP Knowledge Base Article - PreviewSymptom
SAP needs to reproduce an issue in the customer’s system. However, the customer provides a remote connection to a production system without giving clear, written consent that SAP employees are allowed to log on to the same production system
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Environment
All SAP environments
All components
Keywords
Remote connection, Productive system, Test system, Development system, Declaration of agreement, Log on data, customer approval, customer agreement, customer allowing engineer access, , KBA , XX-SER-REL , Business Suite and SAP S/4HANA Release Information , How To
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