SAP Knowledge Base Article - Public

1578658 - BI 4.0 - Dashboard Design - Temporary License Key is not working. Error: "The keycode you entered is not valid. Please try again. INS00140"


  • License Key does not work.
  • Getting an error message during the installing process: "The keycode you entered is not valid. Please try again. INS00140"


  • SAP BO BI 4.0 Platform
  • Dashboard Design

Reproducing the Issue

  1. Install Dashboard Design
  2. Enter a valid License keycode


  • Error is caused by program iskeycodevalid.exe in mcsvr80.dll


  1. Search the machine for all local instances of "Cryptocme2.dll" (to see what other software may be using it)


  1. Rename the *.dll extension of the identified cryptocme2.dll files, using *.OLD (for example)
  2. Reboot machine
  3. Log on as Admin account
  4. Run the installation again

-> the installation will pass the keycode check

  1. Rename cryptocme2.old files back to cryptocme2.dll

*caveat* you may find that Adobe Acrobat Reader no longer works.

See Also

  • This issue can also happen when Restrictions have been applied to Windows UAC (User Access Control), limiting permissions to HKLM Registry. To avoid this: when performing an installation of Dashboard Design, make sure to right-click on the setup.exe, and select "Run as Administrator" before launching the routine.
  • This problem can also happen if the O/S was previously used for an earlier BI 4.0 installation or BETA build (since removed / uninstalled) but leaving inconsistencies in the Registry.

Some related defects in this area have been solved in SP01 for BI 4.0:

  • ADAPT01491541 - Loading wrong version cryptographic libraries
  • ADAPT01520943 - Dashboard Design application prompts for License key after launch


AURORA_4.0_SP01 ; Xcelsius ; , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Bug Filed


SAP BusinessObjects Xcelsius Enterprise 2008