SAP Knowledge Base Article - Preview

1582363 - Refreshing a Webi report based on an Excel datasource, with the option "refreshable" unchecked, in InfoView returns a "WIH 00013" error.

Symptom

  • While refreshing a report in InfoView, the following error is thrown 
Invalid session. Please close your browser and log on again (WIH 00013)
  • After the issue has occured, opening any document leads to the following error 
Open document
Cannot initialize Report Engine server. (Error: RWI 00226) (Error: INF)
  • The Web Intelligence Report Server is in Failed status in the CMC
  • Opening the properties of the Web Intelligence Report Server, a red error is visible at the top of the window
This server is considered failed because it has stopped 5 time(s) in 60 minute(s).
  • If the syslog (/var/log/messages on linux) is open through tail -f, the following error can be seen 
Dec  2 13:11:10 lmxi33rh5 businessobjects[17123]: Successfully registered with name com.seagatesoftware.img.osca.webiserver."lmxi33rh5"-lmxi33rh5.WebIntelligenceProcessingServer with name server
Dec  2 13:11:40 lmxi33rh5 kernel: WIReportServer.[17622]: segfault at 0000000000000024 rip 0000000000b619b4 rsp 0000000059360f28 error 4
  • When enabling tracing, the following error is visible as part of the logs 
2011/12/02 12:11:40.422|>>|E| |17123|1555356560| |||||||||||||||**ERROR:C3_PersonalDS:Can't access to file : "/apps/xi31//PersonalDPFiles/xlsDS.xls") (errno:2<ENOENT>) [kc3cdbPersonalDS.cpp;490]
  • Opening the bobje folder, a core file can be seen at the same time the segfault occured. Below is the analysis of the file 
[xi31@lmxi33rh5 bobje]$ ls -l core.17123
-rw-------  1 xi31 apps 32862208 Dec  2 13:11 core.17123
[xi31@lmxi33rh5 bobje]$ file core.17123
core.17123: ELF 32-bit LSB core file Intel 80386, version 1 (SYSV), SVR4-style, from 'WIReportServer.'
[xi31@lmxi33rh5 bobje]$ gdb ./enterprise120/linux_x86/WIReportServer.bin core.17123
...
(gdb) bt
#0  0x00b619b4 in free () from /lib/libc.so.6
#1  0x5d921fb7 in WICDZExt::DescriptorFileParser::parse () from /apps/xi31/bobje/enterprise120/linux_x86/libcdz_ext_container.so
#2  0x5d92140e in WICDZExt::DescriptorFileParser::DescriptorFileParser ()
   from /apps/xi31/bobje/enterprise120/linux_x86/libcdz_ext_container.so
#3  0x5d923752 in WICDZExt::ExtensionContainerImpl::init () from /apps/xi31/bobje/enterprise120/linux_x86/libcdz_ext_container.so
#4  0x56865fb4 in cdzContext::createExtension () from /apps/xi31/bobje/enterprise120/linux_x86/libcdzcl.so
#5  0x5d1fe8b0 in tbXlsDS::xtDSExcel::CreateXDS () from /apps/xi31/bobje/enterprise120/linux_x86/libc3_xlsds.so
#6  0x5d202c8b in tbXlsDS::xtDSExcel::InitXDS () from /apps/xi31/bobje/enterprise120/linux_x86/libc3_xlsds.so
#7  0x5d20361c in tbXlsDS::DSExcelCxn::Open () from /apps/xi31/bobje/enterprise120/linux_x86/libc3_xlsds.so
#8  0x5d20b0f5 in tbXlsDS::LoadDataSourceInfo () from /apps/xi31/bobje/enterprise120/linux_x86/libc3_xlsds.so
#9  0x5d20e407 in tbXlsDS::GetIDSDescription () from /apps/xi31/bobje/enterprise120/linux_x86/libc3_xlsds.so
#10 0x5ce0d4de in dgDocument::getDSParamsInfos () from /apps/xi31/bobje/enterprise120/linux_x86/libdgDocument.so
#11 0x5ce4d7fa in dgDocument::GetDSParams () from /apps/xi31/bobje/enterprise120/linux_x86/libdgDocument.so
#12 0x5cef4ba2 in DPCommandMgmt::AbstractProcessor::getDocumentInfo ()
   from /apps/xi31/bobje/enterprise120/linux_x86/libdgDocument.so
#13 0x5cef4df3 in DPCommandMgmt::GenericProcessor::getDocumentInfo ()
   from /apps/xi31/bobje/enterprise120/linux_x86/libdgDocument.so
#14 0x5cef1e9f in DPCommandMgmt::ProcessorManager::getDocumentInfo ()
   from /apps/xi31/bobje/enterprise120/linux_x86/libdgDocument.so
#15 0x5ce3b5aa in dgDocument::GetDocumentInfosFromDPCommand () from /apps/xi31/bobje/enterprise120/linux_x86/libdgDocument.so
#16 0x5ce3a3d1 in dgDocument::GetDocumentInfosFromOutputMode () from /apps/xi31/bobje/enterprise120/linux_x86/libdgDocument.so
#17 0x081d8064 in dgWICDZ_i::getDocumentInfosMDP_p ()
#18 0x0810482f in dgWICDZ_i::getDocumentInfosMDP ()
#19 0x08424c7c in WICDZServer_WICDZ_skel::_OB_op_getDocumentInfosMDP ()
#20 0x0842a49e in WICDZServer_WICDZ_skel::_OB_dispatch ()
#21 0x56133144 in CORBA_BOA::_OB_dispatch () from /apps/xi31/bobje/enterprise120/linux_x86/libebus.so.3.3.2.6
#22 0x5616063e in OBGIOPServerWorker::dispatchRequest () from /apps/xi31/bobje/enterprise120/linux_x86/libebus.so.3.3.2.6
#23 0x56164512 in OBGIOPServerWorkerThreaded::Dispatcher::run () from /apps/xi31/bobje/enterprise120/linux_x86/libebus.so.3.3.2.6
#24 0x56493e11 in Etc1001204::JTCThread::_JTC_startThreadHook () from /apps/xi31/bobje/enterprise120/linux_x86/libetc.so.1.0.12.5
#25 0x5649000d in _JTC_threadAdapter () from /apps/xi31/bobje/enterprise120/linux_x86/libetc.so.1.0.12.5
#26 0x00c745ab in start_thread () from /lib/libpthread.so.0
#27 0x00bc9cfe in clone () from /lib/libc.so.6


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Environment

  • Business Objects Xi 3.1
  • Web Intelligence Report Server
  • Linux

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

XI, 3.1, SP3, Excel, xls, Webi, Web, Intelligence, WebIntelligence, refreshable, unchecked, InfoView, WIH, 00013, error, crash, datasource, Linux , KBA , BI-RA-WBI , Web Intelligence , Bug Filed

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