SAP Knowledge Base Article - Public

1584133 - Chinese characters in a Flash object displays incorrectly when exported to PDF format from Crystal Reports

Symptom

  • Chinese character incorrect.
  • Some chinese characters are garbled when exporting a report to PDF format.
  • Report containing a flash object made in Xcelsius / Dashboard, displays incorrec chinese characters when exported to PDF format from Crystal Reports.
  • When running a report containing a Flash object in Visual Studio .NET application, and exporting the report to PDF format, the Chinese characters are corrupted.
       
    Example:
       
    If the flash object on the report displays:  “层”, “木” 
    It will then displays in the PDF document the following character instead, which is incorrect: “楼”
         
  • Important Note
    Adobe ended Flash support on 2020/12/31. The information in this SAP Knowledge Base Article was valid prior to Flash support ending. The recommendation is to remove Flash objects from the report. 

Environment

  • SAP Crystal Reports 2008
        
  • Crystal Reports for Visual Studio 2010

Reproducing the Issue

  1. In Crystal Reports designer, create a report off any data source.
  2. Insert a Flash object created in Dashboard.
  3. Create a formula field and enter Chinese characters into the formula.
  4. Set up the value in the flash data binding expert to bind the formula to the Flash object variable.
  5. When previewing the report in Crystal Reports designer or in the Crystal Reports Viewer for .NET, the Chinese characters are displayed correctly.
  6. Export the report to PDF format, then notice the Chinese characters are incorrect.

Cause

  • This is a known issue that has been tracked under ADAPT01510003

Resolution

  • This issue is resolved in the following product updates and above:
      
    • Crystal Reports 2008:
      • Fix Pack 3.5
            
    • Crystal Reports for Visual Studio 2010:
      • Service Pack 1

See Also

  • Reference ADAPT01510003

Keywords

12 CR2010 2010 CR4VS2010 CR4VS VS2010 NET2010 crystal reports for visual studio 2010 garbled squished malformed export , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports, developer version for Microsoft Visual Studio