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1585543 - Explorer installer freezes after providing CMS details


  • Unable to install Explorer SP3, on top of XI3.1 SP3 Edge.
  • When installing Explorer, the screen freezes after entering CMS details.
  • No problems using the CMS logon information as it works with CMC and Infoview when using the same login information
  • Poles_0.log indicates the below line when installer is stuck
  • When attempted to connect to a different CMS database (the same issue as above)
  • No significant errors seen on the event viewer
  • Upon enabling CMS tracing, no errors were seen on the CMS logs



BusinessObjects Edge or Enterprise XI3.1 SP3
BusinessObjects Explorer 3.2 SP2
Windows Server 2008 Standard (64 Bit)
Tomcat Application Server
MS SQLServer 2008


SAP BusinessObjects Business Intelligence Edge 3.1, standard package


XI3.1 3.2 Explorer installer freeze CMS login , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-RA-EXP , Obsolete: Polestar, Explorer , Problem

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