SAP Knowledge Base Article - Public

1587949 - Installation error : The Product Keycode is not Valid. INS00140 - Dashboard Designer 4.0 SP01 (and earlier)

Symptom

  • Receive error message during install
  • The Product Keycode is not Valid. INS00140
  • Will not accept the valid license key when installing

 

Environment

Dashboard Designer 4.0

Reproducing the Issue

  1. Install Dashboard Designer 4.0 with Valid Keycode
  2. Error is displayed

Cause

  • This is known issue and fixed in ADAPT01538339
  • Under Add/Remove Programs, you have Microsoft Visual C++ 2005 Redistributable – KB2467175 installed
  • There is a conflict between keycode validation process and Microsoft Visual C++ Redistributable Patch KB2467175

 

Resolution

The issue has been resolved in Dashboard Designer 4.0 SP02, but as a quick fix uninstall the Microsoft patch, install Dashboard Designer and reinstall the patch.

The link for patch download: http://support.microsoft.com/?kbid=2467175

Update: According to the latest information Microsoft replaced the patch with a newer security update.

Keywords

INS 00140, Dashboard Designer install error, Invalid Keycode, Xcelsius 4.0 , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem

Product

SAP BusinessObjects Dashboards 4.0