1587988 - 404 Exception thrown by Infoview after configuring Windows AD SSO

After configuring Windows AD SSO, Infoview may throw a 404 exception, and an analysis of the Tomcat log files will show errors similar to:

{ERROR} com].[/OpenDocument] Thread [Thread-1];  Exception starting filter authFilter
com.wedgetail.idm.sso.ConfigException: Could not validate keytab [caused by: GSSException: Failure unspecified at GSS-API level (Mechanism level: com.dstc.security.kerberos.KerberosConfigException: Could not locate KDC for Kerberos Realm "YOU.DOMAIN.COM")]

or

Exception starting filter authFilter com.wedgetail.idm.sso.ConfigException.  Configured service principal name could not be found

Additional errors that may show up in the Tomcat logs are:

UDP attempt #2 to DNS server dnsprimary.your.domain.com/163.230.#.##
UDP attempt #2 to DNS server DC04.your.domain.com/163.230.#.###

• BOE XI R3

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem