SAP Knowledge Base Article - Public

1588036 - Error: password error. []: [CrystalEnterprise.DiskUnmanaged] after SP3 upgrade.


  • Receiving Error :  password error. []: [CrystalEnterprise.DiskUnmanaged] on recurrance based on Crystal and Webi to a File Location.
  • Job Server is not picking the credentials for account running the SIA.
  • Report runs fine if the account detals are provided during schedule.



  • Business Objects Enterprise XI 3.1 FP 3.4/FP 3.5
  • CMS Database : Oracle 10g

Reproducing the Issue

  1. Schedule the report to Network Location (Crystal/Webi) without providing credentials.
  2. It runs successfully.
  3. Upgrade to SP3 and then FP 3.4/FP 3.5.
  4. The error message appears on the existing reports.


  • There is a property of the Job server (Adaptive and Crystal) SI_VALUE under Disk.Uamanaged destination which is getting updated after the upgrade.
  • The existing servers retain the original property creating the issue and it fails with password error.
  • Although the issue is not reproducible in all the environments.


  1. The workaround is to remove "File System" as the destination and add it back.
  2. It will update the property bag and the reports will run successfully.

See Also

1438862 - Instance fails with the error "password error.[ ]:[CrystalEnterprise.Disk Unmanaged]" when scheduling to File Location destination in Business Objects Enterprise 3.1


R3, fix pack issue, recurring, unmanaged disk , KBA , BI-BIP-PUB , Publishing and scheduling in InfoView/BI launch pad , Problem


Crystal Reports 2008 V1