SAP Knowledge Base Article - Preview

1596593 - Intermittent errors when refreshing a report: processDPCommands or getPromptList using Internet Explorer 6

Symptom

When refreshing a Web Intelligence report in Internet Explorer 6 ( IE6) getting the following errors:

An internal error occured while calling 'processDPCommands' API ( Error - ERR_WIS_30270)

or

An internal error occured while calling 'getPromptList' API ( Error - ERR_WIS_30270)


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Environment

BusinessObjects Enterprise R 3.1 SP3 or later

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

processDPCommands, getPromptList , IE6 , migrated report images , refresh on open error , KBA , BI-RA-WBI , Web Intelligence , Problem

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