SAP Knowledge Base Article - Public

1599689 - Error: Crystal Reports Has Stopped Working


  • Attempting to run Crystal Reports fails.
  • When launching Crystal Reports, the following error is displayed with the options; "Close the Program" and "Check Online for a Solution"

"Crystal Reports Has Stopped Working"

  • The "Solution" does not come up with a solution.


  • SAP Crystal Reports 2008
  • MS Windows

Reproducing the Issue

  1. Start Crystal Reports.
  2. The application crash.


  • Crystal Reports is not allowed to be running due to MS Windows Data Execution Prevention (DEP)


  • Enable Data Execution Prevention (DEP) settings to allow Crystal Reports to launch:
    1. Go to My Computer
    2. System Properties
    3. Advanced Tab
    4. Performance Settings
    5. Change the DEP setting to "essential Windows programs and services only"
  • Alternatively you can add Crystal Reports to a list of exceptions.


CR, crash , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


Crystal Reports 2008 V1