SAP Knowledge Base Article - Public

1601997 - Error: 'Failed to establish a connection. The cause was: Cannot Connect to SAP BusinessObjects Enterprise at this time. Please try again later' when trying to connect from Crystal Reports for Enterprise to SAP BusinessObjects Enterprise

Symptom

- Cannot connect to SAP BusinessObejcts Enterprise 4.0

- Error: 'Failed to establish a connection. The cause was: Cannot Connect to SAP BusinessObjects Enterprise at this time. Please try again later' 

Environment

  • Crystal Reports for Enterprise 4.0
  • BusinessObjects Enterprise 4.0

Reproducing the Issue

  • From Crystal Reports for Enterprise 4.0, go to 'File' menu 
  • Log on to SAP BusinessObjects Enterprise
  •  

    Cause

    Different reasons could cause this error message

    Resolution

    • The reason of the issue should be indicated in the '.log' file located at \Users\<USER>\AppData\Roaming\Business Objects\Crystal Reports for Enterprise XI 4.0\workspace\.metadata\.log
    • Please find below two common error messages reported in the '.log' file:

    1. In case of incorrect Proxy configuration:

    !MESSAGE WinHttp.DetectAutoProxyConfigUrl for wpad failed with error 'The Proxy Auto-configuration URL was not found.
    ' #12180.

    2. In case of incorrect domain (for further details, please refer to the knowledgebase article 1598906):

    cause:com.crystaldecisions.enterprise.ocaframework.OCAFrameworkException$NotFoundInDirectory: Server ... not found or server may be down (FWM 01003) cause:java.net.ConnectException: Connection refused detail:Server ... not found or server may be down (FWM 01003) Connection refused

    3. In case of Bad CMS port number "" error make sure the CMS Name and port number specified correctly in dswsbobje.properties configuration file and restart Tomcat

    See Also

    SAP Knowledge Base Article ID 1598906 - Crystal Reports for Enterprise gives Cannot Connect to SAP Business Objects Enterprise at this time. Please try again later.

    SAP Knowledge Base Article ID 1602024 -  Error: 'Failed to establish a connection. The cause was: Cannot Connect to SAP BusinessObjects Enterprise at this time. Please try again later' when trying to connect from Crystal Reports for Enterprise to SAP BusinessObjects Enterprise

    Keywords

    CR4E CRforEnt , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

    Product

    SAP Crystal Reports all versions