SAP Knowledge Base Article - Preview

1602146 - Error "Ping: InfoView cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator" in BusinessObjects Enterprise XI 3.1 SP3 FP3.2 or higher

Symptom

  • Error "Ping: InfoView cannot connect to the server. Close the report panel and try to connect again or see your BusinessObjects administrator" when refreshing the report that takes than longer than 30 seconds within InfoView or via OpenDocument


Read more...

Environment

  • BusinessObjects Enterprise XI 3.1 SP3 FP3.2 or higher
  • Load balancer/Proxy Server sits in front of application server
  • Windows or Unix/Linux

Product

SAP BusinessObjects Enterprise XI 3.1

Keywords

reverse proxy, InfoView, cannot, connect, server, close, report, panel, ADAPT01536471, 01536471, ping, Webi, WebIntelligence, Web, Intelligence
, KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.