SAP Knowledge Base Article - Public

1603082 - Cross-tab background colors not retained when exporting a report to PDF format


  • Cross-tab color incorrect
  • Report exported to PDF format generates the incorrect cross-tab color
  • In Crystal Reports, when exporting a report to PDF format, the cross-tab background color is incorrect
  • When exporting to PDF format a report that contains a cross-tab with background colors, only the main background color of the cross-tab appear in the PDF document, all other cross-tab background color for rows and columns are ignored.


  • Crystal Reports 2008
  • Crystal Reports for Visual Studio 2010

Reproducing the Issue

  1. In Crystal Reports, create a report off any data source
  2. Create a cross-tab, and add database fields for the rows, the columns and summaries
  3. Format the background columns for the cross-tab totals
    • In the "Cross-tab Expert", under the tab "Customize Style",  select "Grand Total" under "Columns"
    • Under the "Group Options", select a color for the "Background Colors" option. ( Example: Blue )
    • Click "OK" to accept the change.
  4. Format the whole cross-tab background color
    • Right click on the cross-tab, and select: "Format Cross-Tab..."
    • In the "Format Editor" window, under the tab "Border", set a color for the background option. ( For example, set the color to: Yellow )
    • 3 Click "OK" to accept the change.
  5. Preview the report. Notice the cross-tab colors ( Yellow and blue if you followed the example )
  6. Export the report to PDF format
  7. Open the report in Adobe Reader, and notice the cross-tab is all yellow, the blue for the totals is missing.


  • The issue has been identified and logged under Problem Report ID ADAPT01526277


  • The issue has been resolved in Fix Pack 3.6 and higher of Crystal Reports 2008
  • The issue has been resolved in Service Pack 2 for Crystal Reports for Visual Studio 2010 (ADAPT01533805)



Crystal Reports, CR, Export, PDF, cross-tab, color, background color , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


Crystal Reports Server 2008 V1