SAP Knowledge Base Article - Public

1611044 - How to enable Windows Installer Logging on Crystal Reports MSI files?


  • Installing the Crystal Reports runtime MSI for VS .NET may result in error messages
  • Typical error message would be:

"Error 1904. Module C:\Program Files\SAP BusinessObjects\..\dtsagent.dllfailed to register ..."

  • Is there a way to enable Windows Installer Logging to get more information about the install process?


  • ***WARNING***: The following resolution involves editing the registry. Using the Registry Editor incorrectly can cause serious problems. Use the Registry Editor at your own risk. Refer to Note 1323322 for more information.
  • Create the following key:


  • When done, set "Logging" to "" to disable logging
  • Or, download the attached zip file which contains:

MsiLoggingPolicy_on.reg - enables logging
MsiLoggingPolicy_off.reg - disables logging

  • Run MsiLoggingPolicy_on.reg to start logging
  • Run MsiLoggingPolicy_off.reg to stop logging
  • The install log file will be named msi*.log and will be located in the %temp% folder


log install runtime deploy , KBA , BI-DEV-NET-SDK , .NET SDK / COM SDK , How To


Crystal Reports 2008 V1 ; SAP Crystal Reports XI R2 ; SAP Crystal Reports, developer version for Microsoft Visual Studio