Symptom
- When running Xcelsius 2008 SP4 installer, install stops with message that C:\Program Files (x86)\Business Objects\Xcelsius\assets\components\en cannot be accessed, please contact your system administrator.
- C:\Program Files (x86)\Business Objects\Xcelsius\assets\components\en exists, and cannot be deleted.
Reproducing the Issue
Run Xcelsius 2008 SP4 setup.exe while Xcelsius.exe is still in memory.
Cause
Although deleted off of the system, Xcelsius.exe is still running in memory, and has a file lock on C:\Program Files (x86)\Business Objects\Xcelsius\assets\components\en
Resolution
End task Xcelsius.exe in Task Manager before running installer.
Keywords
xcelsius 2008 installer , KBA , BI-RA-XL , Obsolete: BusinessObjects Dashboards and Presentation Design , Problem
Product
SAP BusinessObjects Xcelsius Enterprise 2008