1617283 - WIJ 20002 error when trying refresh a WebI report while creating it in Java report panel on an external SSL enabled Infoview URL

• Webi report refresh fails during creation on Java report panel when using the external URL (SSL enabled), the following error occurs:
  
  WIJ 20002
  
  Details: Stack trace:
  java.lang.RuntimeException: java.io.IOException: Server returned HTTP response code: 500 for URL:
  https://bo.aw.active.com:443/AnalyticalReporting/Webi/cdzServlet
  at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source) at
  sun.net.www.protocol.https.HttpsURLConnectionImpl .getInputStream(Unknown Source)
  at com.businessobjects.wp.cpi.CPIConnection.postRequest(Unknown Source)
  at com.businessobjects.wp.xml.XMLViaHttp.loadScript(Unknown Source)
  at com.businessobjects.wp.xml.XMLViaHttp.processDPCommands(Unknown Source) at
  com.businessobjects.wp.xml.XMLLoader.processDPComman dsWithoutParseResult(Unknown Source)
  at com.businessobjects.wp.xml.XMLLoader.processDPCommands(Unknown Source)
  at com.businessobjects.wp.xml.XMLLoader.processDPCommands(Unknown Source)
  at com.businessobjects.wp.om.OMDataProviders.processCommands(Unknown Source)
  at com.businessobjects.wp.om.OMDataProviders.runCommandOnDPs(UnknownSource)
  at com.businessobjects.wp.om.OMDataProviders.runAllQueriesEx(Unknown Source)
  at com.businessobjects.wp.tc.thread.QueryRunner.run(Unknown Source)
  at java.lang.Thread.run(Unknown Source)
  at com.businessobjects.wp.cpi.CPIConnection.postRequest(Unknown Source)
  at com.businessobjects.wp.xml.XMLViaHttp.loadScript(Unknown Source)
  at com.businessobjects.wp.xml.XMLViaHttp.processDPCommands(Unknown Source) at
  com.businessobjects.wp.xml.XMLLoader.processDPComman dsWithoutParseResult(Unknown Source)
  at com.businessobjects.wp.xml.XMLLoader.processDPCommands(Unknown Source)
  at com.businessobjects.wp.xml.XMLLoader.processDPCommands(Unknown Source)
  at com.businessobjects.wp.om.OMDataProviders.processCommands(Unknown Source)
  at com.businessobjects.wp.om.OMDataProviders.runCommandOnDPs(Unknown Source)
  at com.businessobjects.wp.om.OMDataProviders.runAllQueriesEx(Unknown Source)
  at com.businessobjects.wp.tc.thread.QueryRunner.run(Unknown Source)
  at java.lang.Thread.run(Unknown Source)
•  
• Webi reports can be created and refreshed with several other universes from same external URL
• The Webi reports also work from internal website [default Tomcat]
• SSL on the external website is implemented on a Zeus loadbalancer which acts as a proxy for external users

BOXI 3.1 Servicepack 3 Fixpack 3.6
Windows 2008 platform
Loadbalancer used as a proxy and for SSL

KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem