SAP Knowledge Base Article - Public

1618349 - Crystal Reports crashes when saving a report to the Repository


  • Multi homed machine (multiple NIC cards)
  • Log into Enterprise works fine.
  • Browsing and opening reports works fine.
  • Saving a report to Enterprise fails with Crystal Reports crash.
  • May result in a memory error.


  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020
  • SAP BusinessObjects Enterprise 3.1
  • SAP BusinessObjects Business Intelligence Platform 4.1
  • SAP BusinessObjects Business Intelligence Platform 4.2
  • SAP BusinessObjects Business Intelligence Platform 4.3

Reproducing the Issue

  1. In Crystal Reports, create a report.
  2. Save the report to the SAP BusinessObjects Enterprise repository.
    =>> Crystal Reports closes unexpectedly.


  • CMS and Enterprise servers will automatically bind to the main nic card (first in order), unless manually set in CMC Server properties
  • Auto-assigned binding can result in the use of a nic card that might have firewall or other communication problems


  • Bind the CMS and other servers to the ip address of the nic card that you want to use
  • For this particular crash, setting the static ipaddress of the proper nic in the CMS, the input and output file repository servers, resolves the issue
  • See the Administrator's Guide section on Troubleshooting Multi-homed machines

See Also


memory error, CR, crash, close, unexpected, save, repository , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem


Crystal Reports 2008 V1