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1622365 - Performance issue when accessing the Live Office drop-down menu


  • Selecting anything from the drop-down menu of Live Office the first time is very slow (~10mins)
  • After the long wait, you can use the Live Office menu without any problem
  • a Netstat command line shows it's trying to access the verisign certificate for the Live Office add-in (crystal_addin_framework.dll)



  • Citrix presentation 4.0
  • Live Office XI3.1


SAP BusinessObjects Enterprise XI 3.1


slow, wait digital certificate verisign SSL  options drop down toolbar netstat access display use , KBA , BI-BIP-LO , Live Office , Problem

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