Symptom
- Prerequisite checking generates an error - INS00289 - A reboot request is suppressed
- rebooting the computer does not resolve the issue
Environment
- Windows 7
- Crystal Reports 2011
Cause
Go to this registry key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager - PendingFileRenameOperations =
Sample of a reboot request:
\??\C:\Config.Msi\44843.rbf
\??\C:\Config.Msi\44844.rbf
\??\c:\mytmp\mfe3DCA.tmp\cleanup.exe
\??\c:\mytmp\mfe3DCA.tmp
\??\C:\Windows\system32\spool\PRTPROCS\x64\1_HPZPPWN7.DLL
\??\c:\Config.Msi\3948f2a5.rbf
\??\c:\mytmp\VMwareDnD\316875c5\
Resolution
Reboot your computer first and try again. If it still generates the Check message then:
- Edit the registry value and copy and paste the info into notepad and save it just in case.
- Delete the info in that registry key
- Run Crystal Reports 2011 Support Pack 1 installer again.
Keywords
INS00289, Crystal reports 2011 , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem
Product
SAP Crystal Reports 2011, feature pack 03