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1625941 - Crystal Reports 2011 Processing Server not starting

Symptom

After applying SAP BusinessObjects BI Platform 4.0 Support Package 2 Patch 3,  the following servers do not start:

  • Crystal Reports 2011 Processing Server
  • Report Application Server (RAS)
  • Connection Server 32 (CS32)

In the case of EMC software installed on the box and SAP BI 4.0 SP04 (BI 4.0 SP04), the CS32 process stays in Initializing status.

Extract from CS32 logs

|a3fb9c2a-411f-ad44-9945-668463fbb66b|2012 07 11 20:51:19:424|+0800|Information| |==| | |connectionserver_$HOSTNAME.ConnectionServer32| 2116|1840|| |0|3|0|3|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1|-|-|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1||||||||||||(.\infosessionmgr.cpp:1106) apsArray size: 1
.\infosessionmgr.cpp:583:-: TraceLog message 39565
|80fc5269-4c0a-d8a4-690a-670a12c4244d|2012 07 11 20:51:19:424|+0800|Information| |>=| | |connectionserver_$HOSTNAME.ConnectionServer32| 2116|1840||{|0|4|0|4|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1|-|-|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1||||||||||||BIP::COMSDK:LogonWithToken
server.cpp:822:void __thiscall CSServer::InitServerSession(const class CXLib500::SWCharString &): TraceLog message 39566
|f2242229-bcb9-5d04-4885-c4c90ad4d49e|2012 07 11 20:51:19:425|+0800|Debug|Error|<<|E|X|connectionserver_$HOSTNAME.ConnectionServer32| 2116|1840||}|0|4|0|4|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1|-|-|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1||||||||||||[CS] CSServer::InitServerSession: 0.005
|5de23635-29aa-8474-29f2-18efb82570b8|2012 07 11 20:51:19:425|+0800|Error|Error|>>|A|X|connectionserver_$HOSTNAME.ConnectionServer32| 2116|1840|| |0|5|0|3|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1|-|-|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1||||||||||||Scopes were closed out-of-order. TraceLog workflow data may have been corrupted.
factory.cpp:124:void __thiscall CSSvcFactory::SIServerTokenNotification(const class CXLib500::SWCharString &): TraceLog message 39568
|22b75c54-27fb-2c54-fb38-88ab4467d21a|2012 07 11 20:51:19:425|+0800|Debug|Error|<<|E|X|connectionserver_$HOSTNAME.ConnectionServer32| 2116|1840||}|0|5|0|3|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1|-|-|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1||||||||||||[CS] CSSvcFactory::SIServerTokenNotification: 0.005
|0e077eac-2bb0-f874-dae4-f0d4c6296847|2012 07 11 20:51:19:425|+0800|Error|Error|>>|A|X|connectionserver_$HOSTNAME.ConnectionServer32| 2116|1840|| |0|6|0|2|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1|-|-|EnCOMSessionMgr.LogonWithToken|localhost:2116:1840.1982:1||||||||||||Scopes were closed out-of-order. TraceLog workflow data may have been corrupted.
.\oscafactory2.cpp:3152:-: TraceLog message 39570
|214ad82d-161a-b2d4-7a3e-e1259afc38e6|2012 07 11 20:51:19:426|+0800|Error| |>>| | |connectionserver_$HOSTNAME.ConnectionServer32| 2116|1840|| ||||||||||||||||||||||assert failure: (.\oscafactory2.cpp:3152). (false : OSCASimpleFactory2::triggerStateChangeNotifications - Unexpected exception).

Extract from CMS logs (reformatted)

.\ServerWatcher.cpp:554:-: TraceLog message 213845
2012 07 11 13:08:42:036| |==| |cms_$HOSTNAME.CentralManagementServer|||[UID=0;USID=0;ID=5426] [CORBA type=IDL:omg.org/CORBA/COMM_FAILURE:1.0;minor=1330577418;completed=1;reason=error number WSAECONNREFUSED] CServer::ServerIsActive: caught CORBA_SystemException for server $HOSTNAME.ConnectionServer32
.\ServerWatcher.cpp:566:-: TraceLog message 213846
2012 07 11 13:08:42:036| |==| |cms_$HOSTNAME.CentralManagementServer|||[UID=0;USID=0;ID=5426] **Error: $HOSTNAME.ConnectionServer32 server is active = false.
.\NameServer.cpp:1245:-: TraceLog message 213847
2012 07 11 13:08:42:036| |==| |cms_$HOSTNAME.CentralManagementServer|||(.\NameServer.cpp:1245) Server $HOSTNAME.ConnectionServer1 supposedly starting is not reachable; hello message will be reattempted.
.\NameServer.cpp:1166:-: TraceLog message 213848
2012 07 11 13:08:42:036| |==| |cms_$HOSTNAME.CentralManagementServer|||(.\NameServer.cpp:1166) CServerInitThread::InitializeServers: Error encountered initializing server (5426).


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Environment

  • SAP Business Intelligence Platform 4.0 SP2 Patch 3
  • SAP Business Intelligence Platform 4.0 SP04
  • Windows 2008 64-bit
  • 3rd party software using cryptographic libs (CA, EMC)

Product

SAP BusinessObjects Business Intelligence platform 4.0

Keywords

initializing,  stuck, BI4 , KBA , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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